Refund Policy
Effective Date: December 3rd, 2024
At Fringe Learning, we want to ensure your satisfaction with our digital courses. As our products are delivered digitally, this policy outlines the conditions under which refunds may be granted and the steps to request one.
1. Applicability
This Refund and Returns Policy applies to all digital courses purchased on fringe-learning.com.
2. Conditions for Refunds
Due to the nature of digital products, refunds are offered only in the following cases:
- Technical Issues: If you are unable to access the course due to technical issues directly related to our platform, and our support team cannot resolve them.
- Misrepresentation: If the course content is significantly different from its description on the Website.
- Mistaken Purchase: If you accidentally purchased the wrong course and notify us within 48 hours of purchase.
3. Non-Refundable Conditions
Refunds will not be issued in the following cases:
- Change of Mind: Refunds are not available if you simply decide not to use the course.
- Partial Completion: If you’ve accessed or completed a significant portion of the course, a refund may not be issued.
- Lack of Results: Learning outcomes depend on individual effort, and we cannot guarantee specific results.
4. Timeframe for Refund Requests
You must submit your refund request within 14 days of the purchase date. Requests made after this period will not be considered.
5. Refund Process
To request a refund:
- Contact Us: Send an email to info@fringe-learning.com with the subject line “Refund Request.”
- Include the Following Information:
- Your full name.
- Order confirmation number.
- Reason for the refund request, including any relevant details (e.g., technical issues).
- Evaluation: Our support team will review your request and may ask for additional information.
- Decision Notification: We will notify you of the refund decision within 5 business days of receiving your request.
6. Refund Approval and Processing
- If your refund request is approved, the amount will be refunded to your original payment method.
- Refunds will be processed within 10 business days after approval.
- Please note that processing times may vary depending on your payment provider.
7. Customer Support
If you experience issues with your course or have questions about this policy, please contact our customer support team:
Email: info@fringe-learning.com
Address: Avenue des Rossignols 17, 1970 Wezembeek-Oppem, Belgium
8. Changes to This Policy
We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date.